“You can’t shake hands with a clenched fist.” – Indira Gandhi When conflict occurs, the first thing to focus on is how to take responsibility for your own role in the situation.  Since the only thing we truly have control over is our own behavior, it is important to first turn inward to focus on…

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“Better bend than break.” – Scottish proverb In yesterday’s post, we learned how to use the dialectical behavior therapy tool of R-A-V-E-N to prepare ourselves for effective negotiation.  When we are in a situation involving conflict or even mild disagreement, it is important that we feel confident in our ability to compromise.  When we compromise,…

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“Everything becomes a little different as soon as it is spoken out loud.” – Hermann Hesse When we experience conflict with others, we must remember that there are two people involved who each have valid needs.  Dialectical behavior therapy includes a focus on interpersonal effectiveness, which provides us with tools to navigate our interactions with…

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“Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it.  That factor is attitude.” – William James No matter how skilled we are in navigating our social worlds, obstacles or blocks to interpersonal effectiveness are bound to arise from time to time.  When…

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